Custom Ring Orders with a Diamond Return Policy
Custom ring production is a personalized and labor-intensive process. When you purchase a loose diamond from Brian Gavin Diamonds and commission us to create a custom ring using that diamond, the following terms apply:
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Return Policy Exception: Once you approve the start of a custom setting for your purchased diamond, the diamond is no longer eligible for our standard 15-day inspection and return period.
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Diamond Viewing Option: If you wish to retain the 15-day inspection period for your diamond, we can ship the loose diamond to you prior to beginning work on the custom setting. In this case, the return window will begin upon confirmed delivery.
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Cancellation Policy: Once a custom ring project has been commissioned and is in progress (CAD design, wax, casting, or any production phase), both the diamond and the custom setting are considered final sale and non-refundable.
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In-Progress Work Exceptions: If you need to cancel prior to approving the CAD design, please reach out immediately. Partial refunds or credits may be available at our discretion, minus applicable CAD design, labor, or holding fees.
