…Hi Brian and Lesley! Heard from John that he received the package already and I'd like to thank you for the beautiful ring and the awesome buying experience! I'm so happy about the ring that I wanted to write a long email but figured I should just post my great experience on PS (since I found out about your company through them as well). Brian and Lesley, what a team you make! 🙂 There will be talks of wedding bands in the future! I can't wait, really. 🙂 I know that Brian is a fifth gen diamond cutter; I DO hope that there will be a sixth and seventh gen (and so on) cutter so my future kids could have the same privilege! Big hugs from John and me! …

…Hi Lesley, I didn't take too much time reviewing the diamond when I got it home but I did get to take a detailed look with the appraiser. The appraiser thought I got a great deal buying a G SI2 and getting something a lot closer to an F SI1. He said he loved the cut and that it didn't get any better than that. The retail value I was given was 50% more than I paid. More importantly, I think it looks amazing and couldn't be happier. I'm confident she will walk into any room and have the most beautiful ring in it. Thank you and Brian very much. I will be in touch soon. Thank you again for doing such a great job. Good luck with the new company…

…Oh my goodness I am so in love! I received my ring an hour or so ago and have already completed a photo shoot … I am so pleased with the work and the ring. You both are such an amazing duo to work with. I can't wait to find another project to work with you on. Thank you for your amazing customer service and your fantastic work. I am at a loss for words as your work is beyond words and your customer service is absolutely above and beyond. Thank you, thank you, thank you!!…

…Hi Lesley, I was able to pick up my pendant Friday morning and I have to say it is incredible! The craftsmanship on the bezel is amazing and the little loops that connect the bezel to the chain are so delicate.  I'm so happy with it.  Thank you again for all of your help!…

…Hi Leslie, I told Brian that I would like to go ahead with the recut. I am sure Brian can work his magic. I was surprised to hear you were both working on a Sunday. I told Brian he should be enjoying himself on Father's day and he said "I am". LOL… That is some customer service! Thank you for everything…

…Lesley!!!! My heart is literally RACING! I'm super super THRILLED! 🙂 Thank you so much for the pics! You've really made my day! :)…

…Lesley & Brian, I picked up the package and I can only say WOW!!!! The pictures did not do the ring or earrings justice! The ring is gorgeous!!!! The head integration looks much better than in the pictures I sent you! My diamond shows no tint of color at all – and the euro shank looks wonderful! The workmanship is incredible and I absolutely love the head on the ring. I had to laugh because my husband was looking at the melee in the band and said "they look just like real diamonds except miniature." I think he was surprised to see the same detail in them. The ring fits perfect – better than any ring I have ever owned. It is not spinning at all and yet it is not tight. I love the euro shank! …As you know, this was the first time we saw the stones for the earrings and they are a perfect match…

…Hi Lesley, Hopefully you can see that payment has come through (via Paypal) – it showed up as paid on my Client Area invoices and your super-efficient system emailed me a receipt as well. I'm impressed – very slick. As discussed, there is no rush on putting the ring together as such – there are a few details I'd like to think over for a bit (like the engraving). It's my newest "toy" (couldn't think of a better word), so if you have any other photos/reports of the shank(!), setting and diamond I'd love to see. Once again, thanks for all your help – it's been a pleasure speaking with you…

…Hi Lesley, Just wanted to let you know that Jeff is now in possession of the earrings, and I'm in possession of some pictures! 🙂 They look absolutely stunning and I can't believe I have to wait for them some more.. Jeff said they are even more gorgeous in person, so thank you so much for everything, it's been amazing working with you and I can't wait to get started on my ring project with you…

…Lesley, I DID IT! I went ahead and purchased this beautiful, beautiful diamond. Thank you very much for your help! This is by far the most exciting purchase I have ever made, and I am thrilled to be able to work with such highly recommended folks as yourself and Brian!…I also spoke briefly with Brian and I plan on speaking with him in more detail to discuss the setting. Thank you so much for making this process so much easier than it might have been otherwise. I hope you know that your personal service is exceptional…

…Hi Lesley, Well I just got the ring, and it is just GORGEOUS!! The prongs are so tiny and perfect and I absolutely adore the uprong shape. What a winner! My fiance is equally impressed! It might be a quarter or half size too big, but I'm going to wear it around for a while and see how it feels. I'm also really tempted to have you reset my engagement ring, but that one will have to wait until after the wedding!…

…Thank you Leslie for the information and quick response. Btw, I just realized it must be late for you (I'm in Los Angeles on pacific time). I'm sorry. I forget it's not a 24×7 internet site. I love the personalized experience…

…Hi Lesley! Thank you so much for such quick work. I am so excited to see the finished product. I will be here at my house Wednesday and Thursday so you can definitely ship it to me. I live in a small town which is why Fed Ex is so far away! The address on file is correct. Your customer service is absolutely above and beyond. Thank you, thank you, thank you!…

…Thank you so much. I enjoyed talking to you on the phone, and appreciate all your help so far. Your reputation for great customer service is very well deserved!…

…I will be certain to e-mail you as soon as I get the ring, and I am sure I will love it! Hopefully Justin won't wait too long. 🙂 Thank you so much for all your help throughout this whole process, I have felt so taken care of and valued as a customer. I can't wait to start work on my wedding band!…

…Lesley, Just wanted to tell you that I've worn the ring enough that my finger has gotten smaller (since I was cold, I know that probably doesn't happen to you in Texas), and it has slid around like my rings always do when I'm cold. The good news is though NO SPINNING with the slide!! That stone stays upright. I must say the ring is also interfering with my ability to get my work done because I spend so much time staring at it! I also have a mirror in my office so I can randomly look at the earrings. This is all making me feel very vain…

…Hi Lesley, Thanks so much for all of your help with everything! And please do pass on my appreciation to Brian also. I know I changed my mind a couple times, asked a lot of questions, and made a lot of special requests. Thanks for being to patient and understanding throughout the entire process, it truly has been amazing! I just checked the tracking number and it looks like the package just landed in Hawaii. I am so excited and I'll be sure to let you know how it goes…

…You have been an amazing help. Easily the best customer service of any company I've ever dealt with, online or not. Invoice is all paid. Please keep me up to date on status…

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